TERMS AND CONDITIONS
Things You Need to Know
Please note: Cerulean press reserves the right to change these terms and conditions at any time. We advise all customers to read the terms and conditions prior to placing and order with Cerulean Press. Once an order is placed, you have shown your acceptance to be bound by the latest terms and conditions.
Payment
Cerulean Press uses Paypal to process its payments. This is a secure site that does not share your payment details with us. Alternatively you can pay by bank transfer, which again does not allow us to see any of your payment or bank details.
Cancellation and Returns:
For small orders (under £200): Items must be paid in full before the beginning of the design process. If we have not yet begun your artwork, you can cancel your order for a full refund. If you have received a proof of the artwork for your order, but production has not yet begun, we will refund 50% of the value of your order. Unfortunately if production has begun, we will not be able to offer you a refund.
For larger stationery orders (personalised cards or business card orders over £200) and wedding invitations: Once you have decided that you want to work with Cerulean Press I will provide an initial quote based on details of the items you request. If you agree with the quote I require a 50% non-refundable deposit to cover the cost of materials and my design time. If you choose to cancel the order we cannot offer a refund of this money. For custom items I will send you a proof. Once you have reviewed and approved the proof Cerulean Press will not provide a refund for typographical/factual errors which were approved. Cerulean Press is committed to producing the highest-quality products, therefore if you are unhappy with your stationery, please contact us straight away. If the stationery does not match the approved proof or arrives damaged in some way we will offer to remake the items at no cost to you. It is important to remember letterpress is a craft, and slight variations and irregularities are normal. This is what makes letterpress so special.
Proof approval
Once I receive your deposit I will begin work on your proof. Design proofs are sent as a PDF via e-mail unless you request to receive them in a different format. Included in the cost of your stationery is three rounds of revision to your proof. Any further changes will cost an additional £15. Before I begin printing I will send you a final set of proofs to sign off on. Here is an easy checklist to follow when reviewing your proofs:
• Does the proof include all the stationery items you ordered?
• Are the quantities correct?
• Are the colours correct?
• Is the text spacing and alignment correct?
• Are the dates, names, titles, addresses, email and web addresses and telephone numbers correct?
• Check all spelling and punctuation.
Check and double check everything! I advise printing them out to review on paper as well as having a second (and third) set of eyes look everything over. Once approval is given to print you are responsible for the design and content of your invitation. We are not responsible for the cost of reprinting and redelivery due to any errors you have approved, and unfortunately we cannot issue a refund. If replacements are required you will be charged in full for the cost.
Colour
Because colours on your screen or printed on your home printer can vary, the colours used in your proof may appear different from the letterpress printed colour. If you request a sample in a specific colour I am happy to send it to you.
As all of my ink is hand-mixed for each letterpress order, some variation can occur. If save the date cards are ordered in advance of invitations, or invitations in advance of wedding day goods, the colour of ink may vary slightly. If you're very concerned with having exactly matching colour throughout all stationery items please order all of your pieces together.
If you have a particular pantone reference colour I will do my best to match it.
Also note that large solid areas of colour look different from offset or digitally printed solids. With letterpress, the paper tends to show through large solids creating a slightly textured, "salty" look (which we love by the way). This is more obvious with dark colours.
Timescales
Once we have received your order information and deposit we aim to get your design proofs to you within three working days. Once approved, I will aim to ship your finished stationery within 3 weeks but will update you as soon as possible if timing changes. If you need your order rushed please let me know and I will do all I can to meet your needs. These timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
Shipping
Personalised note cards and thank you cards are sent standard first class mail via Royal Mail within the UK and Airmail to other locations. Goods posted outside the UK may be subject to Customs Fees/Import Duties, which you the purchaser will be responsible for. Wedding invitations will be shipped express with tracking (you will receive the tracking number). If you would like to upgrade to tracked shipping please let me know or express shipping please let me know. International shipping time estimates (from Royal Mail): Western Europe - 3 working days Rest of world - 5-7 working days Please note: These estimates are just a guide and orders may take longer to arrive. Cerulean Press is not responsible for delays caused by the carrier.
All artwork, designs and photographs are copyright of Cerulean Press. All rights reserved. They may not be reproduced in any form without the prior written permission of Cerulean Press. Any improper or illegal use of the stationery, artwork or designs will be pursued.
THANK YOU FOR TAKING THE TIME TO READ THESE TERMS.